The Customer Service Supervision Course equips learners with the competence to manage customer interactions and lead customer-facing teams. Learners gain skills in:
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Customer relationship management
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Handling complaints and disputes
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Service delivery monitoring
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Effective communication
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Building customer loyalty
Ideal for call-center environments, retail, hospitality, and service businesses.
Payment Plans Available
Duration: The program runs for 8 weeks, preparing participants for supervisory roles in customer service.
Modality: The course is delivered fully online, allowing flexibility for participants.
Class Schedule: Classes are held on Thursdays and Fridays from 6:00 p.m. to 8:00 p.m.
Requirements
To matriculate to the programme, applicants must fulfill one of the following:
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Pass at least three (3) subjects in GCE O’level, including English Language, with grade A, B or C. Or
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Pass at least three (3) subjects in CXC, including English Language, with grade I, II, or III. Grade III pass must be after January 1998
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Pass at least three (3) subjects in SSC, including English Language and Mathematics/Accounts with Range IV,V.
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Mature Student Entry. Applicants falling in this category must, normally, be over the age thirty-five (35) years, with a minimum of five (5) years experience in an area related to the field of study which the applicant wishes to pursue – e.g. marketing, accounts, office administration, and management. Applicants will be accepted based on an assessment of their prior learning. Each applicant must submit an academic portfolio for individual assessment.