The Customer Service Supervision Course is designed for individuals looking to advance their careers by developing strong supervisory skills in a customer service environment. This 8-week programme provides participants with the knowledge and tools needed to effectively lead customer service teams, improve service delivery, and enhance customer satisfaction.
The course focuses on practical supervision techniques and prepares participants for leadership roles in service-driven industries. Offered fully online at a cost of $20,000.00, classes are held on Thursdays and Fridays from 6:00 p.m. to 8:00 p.m., providing flexibility for working professionals.
Cost: The Customer Service Supervision Course is offered at $20,000.00.
Duration: The programme runs for 8 weeks, preparing participants for supervisory roles in customer service.
Modality: The course is delivered fully online, allowing flexibility for participants.
Class Schedule: Classes are held on Thursdays and Fridays from 6:00 p.m. to 8:00 p.m.
Requirements
To matriculate to the programme, applicants must fulfill one of the following:
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Pass at least three (3) subjects in GCE O’level, including English Language, with grade A, B or C. Or
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Pass at least three (3) subjects in CXC, including English Language, with grade I, II, or III. Grade III pass must be after January 1998
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Pass at least three (3) subjects in SSC, including English Language and Mathematics/Accounts with Range IV,V.
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Mature Student Entry. Applicants falling in this category must, normally, be over the age thirty-five (35) years, with a minimum of five (5) years experience in an area related to the field of study which the applicant wishes to pursue – e.g. marketing, accounts, office administration, and management. Applicants will be accepted based on an assessment of their prior learning. Each applicant must submit an academic portfolio for individual assessment.